SUPPORT
Support
We usually reply within one business day.
Email support@vocalmasterai.app and tell us what happened. The faster we can reproduce it, the faster we can fix it.
Include, if you have it
- The correlation ID shown in the error message — every failed request and every render carries one. It lets us find the exact server-side event without guessing.
- The account email you're signed in with.
- What you were trying to do (upload, preview, compare, Quantum HD render, checkout, download) and what happened instead.
- Whether the audio itself sounds wrong, or the app behaved unexpectedly — those go to different parts of the pipeline.
Common questions
Why does my render still say "processing"?
Renders happen in a background worker and are memory-heavy for long or Quantum HD-quality audio — a full-length Quantum HD render can reasonably take several minutes. The status bar polls real, persisted progress; it should keep advancing. If it's stuck at the same stage for more than 10 minutes, contact support with the job's correlation ID.
My payment went through but my account still shows Free
Entitlement is only granted once Stripe's webhook confirms the payment server-side — a successful checkout redirect isn't proof by itself. This is normally seconds, occasionally longer if Stripe's delivery is delayed. Refresh your Account page; if it's still not updated after a few minutes, contact support with your account email and, if you have it, the Stripe checkout session ID.
Can I get a refund?
Yes, reach out — refund requests are reviewed case by case. See our Terms for the billing policy.
Do you clone an artist's actual voice?
No. Reference profiles adapt the production chain — tuning behavior, EQ, compression, saturation, space — applied to your own performance. Your voice identity, timbre, accent, and phrasing are preserved. Nothing in the Service is sponsored or endorsed by any artist named in it.